Free Mobile Insurance Mobile Theft Protection
Can you tell me what steps to take if I need to file a claim?
To file a theft claim, you must file a First Information Report (FIR) or Roznamcha with the police as soon as possible after discovering the theft or snatching. You need to contact UBL Insurers Limited via Call at 111 845 111 after filing a police report (FIR/Online FIR or Roznamcha) about the theft or loss.
Please tell me how to file a claim.
The following information must be provided to UBL Insurers Limited to file a claim:
Report of Loss/Damage (available at the UBL website and the branches)
Incident/Online Report of Incident/RoznamchaCopy of CNICInvoice for Mobile PhonePurchaseOriginal Packaging and Accessories for Mobile Devices (Nominal amount from claim settlement amount) be deducted, in case of non-provision of the mobile phone box).
It takes 60 seconds to file a claim, 45 minutes to investigate, and 7 days to resolve. We’re the fastest in the industry, which means more time saved for you.
Compensation for Overnight Stays
With our straightforward procedure, filing claims can be made in as little as 60 seconds. Through our app and contact centre, always and at any time.
24/7 Dedicated Support Staff
Need to know where your claim stands? Get it on your iOS or Android device now! Need to ask some questions and get some answers? The service centre is open all hours.
What do I need to do to get my phone covered?
All users of the UBL Digital App are eligible for this protection at no cost. However, you must have conducted a financial transaction through the UBL Digital App within the previous 30 days to be eligible to make a claim.
Can I claim if I used UBL Netbanking(web) for many transactions in the 30 days before my claim?
Those who make purchases through a digital app are the only ones who qualify for this protection.
Does this plan also include the phone service for my household?
Contrary to popular belief, UBL customers are not the only ones whose phones are covered by insurance.
If my phone becomes damaged or worn out, am I able to file a claim?
Theft and snatching are the only types of phone loss compensated for.
If I misplace my phone, do you offer a replacement guarantee?
Incorrect; only theft and snatching-related losses are compensated for.
When can I expect to receive the replacement phone?
No new phone will be issued to you at this time. In exchange, you will receive a check from the insurance company for the agreed-upon settlement amount, which will be the lesser of $40,000 or 50% of your phone’s current market value.
How long do I have to report my phone missing before it’s too late?
You have 7 days from the date of your loss to file your claim.
What cell phone brands and models are supported?
Coverage extends to any smartphone brands purchased in Pakistan.
Is there a cap on how many times I can file a claim?
A customer is allowed one claim per calendar year.
When submitting a claim, do I need to provide proof of purchase?
If you want to claim your mobile phone, you will need the receipt from when you bought it. Your ownership of the phone must be verified by proof of purchase.
To whom do I address my grievance?
If United Insurers’ service falls short of your requirements, please contact UBL Contact Center & Customer Care with your claim number and full name so that we may expeditiously address your Complaints.